Cybersecurity service
Security Operations & Monitoring Support
Detection and response capability designed around the systems that matter, with use cases, escalation paths and reporting that a programme owner can govern.
The problem
Why organisations engage this service
- Monitoring tools are deployed but produce alerts without operational context or ownership.
- Detection coverage is unmeasured, so gaps only surface during an incident.
- Escalation paths between department, integrator and monitoring team are undefined.
Scope
What is covered
- SOC operating-model and process design
- SIEM use-case and detection engineering
- Log source onboarding and coverage assessment
- EDR, DLP and PAM deployment enablement
- Alert triage, escalation and runbook development
- Threat-informed detection improvement cycles
- Monitoring performance reporting
- Incident response coordination interface
Methodology
How the work is performed
- 01
Coverage assessment
Critical assets, log sources and current detection coverage.
- 02
Use-case design
Detection use cases mapped to relevant adversary techniques.
- 03
Enablement
Tuning, runbooks, escalation matrix and role definitions.
- 04
Operate and improve
Review cycles, false-positive reduction and coverage expansion.
Deliverables
What you receive
- SOC operating model and escalation matrix
- Detection use-case library and tuning documentation
- Log source coverage assessment
- Runbooks for priority alert classes
- Periodic monitoring and improvement reports
Standards
Reference frameworks
- MITRE ATT&CK
- NIST SP 800-61 response guidance
- ISO/IEC 27035 concepts
Framework references describe the basis of our methodology. They are not a statement of certification, accreditation or regulatory compliance.
Typical use cases
Where it applies
- Establishing monitoring for a newly launched citizen platform
- Improving detection coverage for an existing SIEM deployment
- Defining escalation between a department and its managed service provider
- PAM rollout for administrative access to critical systems
Engagement model
How we contract and deliver
Design and enablement engagements are led by Bezer. Where continuous monitoring operations are required, staffed operations are mobilised through qualified delivery partners under Bezer's engagement governance.
Procurement integrity note
Certifications, empanelments, accreditations, professional credentials and past-performance references remain attributable to the entity or professional that holds them. No regulatory or compliance guarantee is offered for any service.
Next step
Talk to our team
FAQs